Refund Policy

This Refund Policy applies to all purchases made on Trade With Homie, including Bot Builder subscriptions, Smart Money Indicators subscriptions, one-time Trading Bot Vault plans, and any AI generation credits.

By making a purchase, you agree to the terms outlined below. This policy should be read alongside our Terms of Service.

All products sold on Trade With Homie are digital and delivered instantly upon payment — subscription access, generated bot files, indicator access, or AI credits are granted immediately.

Because of this, and because AI processing and infrastructure costs are incurred the moment a feature is used, our ability to offer refunds is more limited than for physical goods. The sections below set out exactly what is and isn't refundable.

Applies to Bot Builder (Starter / Premium / Ultimate) and Smart Money Indicators subscriptions, monthly or yearly.

• You can cancel auto-renewal at any time from your account settings — no refund is issued for the current billing period, but you keep full access until it ends.
• Completed billing periods (past renewals) are non-refundable once the period has started, since credits and access for that period have already been granted.
• If you were charged after cancelling, or charged for a plan you never received access to, contact support for a full refund of that specific charge.

Applies to Trading Bot Vault plans (Silver / Gold / Black, Trader or Developer mode).

• Refund requests are accepted within 7 days of purchase, provided you have not downloaded, generated, or accessed any of the bundled bots or source code.
• Once any bot in the bundle has been downloaded or accessed, the purchase is non-refundable — the value has already been delivered.
• Requests after 7 days are not eligible for a refund.

Applies to Bot Builder generation credits, EA decompiler credits, human-fix requests, and AI Trade Analyzer credits.

• Credits are consumed the moment a generation or analysis request is submitted, regardless of whether you are satisfied with the output — this reflects the real compute cost incurred to run it.
• If a credit is debited due to a verified system error (e.g. the generation fails to complete because of a platform bug), it is automatically restored to your account. If this doesn't happen automatically, contact support with the approximate time of the failed request and we'll restore it.
• Dissatisfaction with an AI-generated strategy's performance is not grounds for a credit refund — see our Risk Disclaimer.

If extended platform downtime or a verified technical fault prevents you from using a plan or credits you've paid for, contact support. We'll review the issue and, at our discretion, offer an extension, credit restoration, or partial/full refund depending on the impact.

Email support@tradewithhomie.com with:

• The email address used for the purchase
• The plan or credit type purchased, and approximate purchase date
• A brief description of the reason for your request

Please contact us before filing a chargeback with your bank or card issuer — most issues can be resolved faster directly with our support team. Unwarranted chargebacks may result in suspension of your account.

Approved refunds are processed within 5–10 business days. The time for funds to appear back in your account depends on your bank or card issuer.

Payments are processed by our third-party payment provider, Dodo Payments, acting as merchant of record. Approved refunds are issued back to your original payment method through Dodo Payments.

We may update this Refund Policy periodically. Changes will be posted on this page with an updated effective date, and apply to purchases made after that date.

Email: support@tradewithhomie.com

Platform: Trade With Homie